اردو

Terms & Conditions

Last updated: 24 October 2026

These terms apply to every package and service from SEMBAS (sembas.advancesolutions.pk), Jamshed Plaza, Rawalpindi Road, Talagang. SEMBAS is a premium service of Advance Solutions and Service Providers. By placing an order or paying for a package, you agree to them.

1. Packages

  • Each package (Silver, Gold, Platinum) includes the services shown on our website on the day you order. Panel wash is not part of any package; it is a separate one-time service, priced per panel.
  • The price depends on the size of your house or plot (marla or kanal) that you tell us, and covers all the solar installed on that plot, whatever its size; a panel wash depends on the number of panels. If our team finds a different size on site, we will tell you the correct price before continuing.
  • Visits you do not use end with their period (one month, or 3 months in Silver) and do not move forward. Emergency calls (Gold: 4 a year) are for the package year.

2. Payment

  • Packages are paid in advance by JazzCash or bank transfer, for 1, 6 or 12 months. 6 months get 5% off and 12 months get 10% off.
  • Your package starts after we have checked your payment. Please keep your payment receipt.
  • All prices include sales tax.

3. Visits and changing a date

  • We work from 9 am to 5 pm. We agree the date and time of each visit with you.
  • To change a visit, tell us on WhatsApp at least 24 hours before. We will give you a new date.
  • If you do not tell us 24 hours before, or nobody is there to let our team in, that visit counts as used for that month.
  • Please give our team safe access to the roof and the panels. We may stop or refuse work that is not safe.

4. Extra work and parts

  • Parts and work that are not in your package are charged separately. We tell you the price first and do the work only after you agree.

5. Cancellation and refund

  • You can cancel at any time by WhatsApp.
  • If you cancel before our first visit, we refund the full amount.
  • After that, every month that has started is charged at the normal monthly price (without the 6- or 12-month discount), and we refund the rest.
  • Refunds are sent within 14 days to the account you paid from.

6. Renewal

  • Packages do not renew by themselves and we never charge you without asking. Before your package ends we remind you on WhatsApp.
  • If we do not receive the renewal payment by the end date, services stop. You can renew at any time.

7. Damage

  • If our team damages something by its own mistake, we repair or replace it at our cost.
  • We are not responsible for faults that were there before our visit, old or worn-out equipment, manufacturing faults, weather, or work done by others.
  • Please tell us within 48 hours of the visit, with photos, so we can check.
  • Warranties on panels, inverters and batteries stay with their maker or installer.

8. Reports and bill audit

  • Our reports and bill audits are our best advice to help you. Savings depend on weather, use and your system, so we cannot promise an exact saving.

9. Your information

  • We keep your name, phone, address, bill reference, payment receipts and photos of our work only to provide your service.
  • We do not sell or share them with anyone, except when the law requires it.
  • Before a visit we send you the name, phone and CNIC of the team member who is coming.

10. Changes to these terms

  • We may update these terms or our prices. Changes apply to new orders and renewals, never to a period you have already paid for.

11. Contact

  • WhatsApp or call 0307 8445050 · [email protected] · Jamshed Plaza, Rawalpindi Road, Talagang
Back to home